Access Guide

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Getting Help and Assistance

Merry Hill - Your Visit please click here (new tab).
There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
British Sign Language interpreters cannot be provided on request.
Guest Services Associates do receive training in escorting visually impaired people.
An escorting service for visitors with visual impairment is available.
Visitors should ask for the service at the Customer Services desk on the Lower Mall.
The alternative formats documents can be provided in include; large print on request.
Alternative formats of the shopping centre map are available in large print.
There is not an assistance dog toilet or toileting area at the venue/nearby.
There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
There is a Welcome Room which is located on the Upper Mall by Next.
The venue does not offer a quiet shopping experience.
Water bowls for assistance dogs are not available.
There are mobility aids available.
The mobility aids available include wheelchairs, motorised wheelchairs, tri wheel walkers and mobility scooters.
To obtain mobility aids please contact Simplelife Mobility on the Upper Mall.

Merry Hill is located on the A4036, around three miles south-west of Dudley town centre, and is about 10 miles west of Birmingham city centre.
Merry Hill is easily accessible from the M5 and main routes from Birmingham.
For visitors using a sat nav please use the postcode; DY5 1QX.
There are 7 car parks located around the shopping centre; P1, P2 (surface and multi-storey), P3, P4, P5 (short stay only - maximum 4 hours), P6 (multi-storey) and P7.
For more information on getting here by car please click here (opens new tab).
There is a bus stop within 150 metres of the shopping centre.
There are bus services going into the shopping centre at the on-site bus stop, which is located near the Asda mall entrance P5.
There are almost 100 local and regional buses passing through the depot every hour.
For more information on Transport for West Midlands please click here (opens new tab).
For more information on getting here by bus please click here (opens new tab).
The nearest railway station is Cradley Heath.
There are frequent rail services to Cradley Heath Train Station from Birmingham, Worcester, West Bromwich and Stourbridge.
Cradley Heath Train Station is an 8 minute drive from the shopping centre.
For more information on National Rail please click here (opens new tab).

This information is for the entrance located at the car park 7 entrance, next to Primark.
The entrance area/door is clearly signed.
This entrance sign says 'Simplelife Mobility'.
There is step-free access at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) away from you (push).
The door(s) is/are double width.
The door(s) is/are permanently held open.
The width of the door opening is 165cm.

The reception point is located to the right after entering through the doors.
The reception point is approximately 10m (10yd 2ft) from the entrance.
Clear signage for the reception area/desk is not visible from the entrance.
There is step-free access to the reception point.
There is not a clear unobstructed route to the reception point.
There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
The reception counter is not placed in front of a background which is patterned.
The lighting levels at the reception point are good.
The height of the reception counter is 72cm.
There is sufficient space to write or sign documents on the counter.
Clipboards can be provided to anyone who is unable to use the desk.
There is not a hearing assistance system at the reception point.
The type of flooring in the reception area is carpet.
There is not a waiting area close to the reception point.

Simplelife Mobility hires out motorised scooters at £15 for 4 hours, and self-propelled wheelchairs, transit wheelchairs, Tri-Walkers and Rollators at £10 for 4 hours.
They offer a last hour special which is £5 or £3 respectively.
The shop also sells mobility aids.