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RHS Harlow Carr - Bettys Cafe Tea Rooms and Shop

Crag Lane, Beckwithshaw, Harrogate, North Yorkshire, HG3 1QB

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Access Guide

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Overview

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the side of the seating area within the cafe.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free toilet facilities are located to the side of the seating area within the cafe..
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the female toilets in the cafe.

Parking (Car Park 1)

  • Car Park View
    • The car park is located by the site entrance, with access from Crag Lane.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and loose chippings.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 220cm (width) x 495cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 60m from the site entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope, uneven surfaces and bollards.
    • There are no dropped kerbs onto the pavements by the majority of the Blue Badge bays.
      Where the pavement is level with the road surface, there is no tactile paving.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Parking (Car Park 2)

  • Car Park View
    • The car park is located on the opposite side of Crag Lane to the site entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac, loose chippings and unsurfaced areas.
    • There are 11 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope, a steep ramp or slope, uneven surfaces and bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
    • There is an uncontrolled pedestrian crossing over Crag Lane on route to the site entrance.
  • Charges and Restrictions View
    • Parking is free for all users.
    • There are designated parent and child bays within car park 2.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • Car park 3 is accessed via an unsurfaced path and two gates from car park 2.
      There are no designated Blue Badge bays within car park 3.

Access To (Betty's Cafe Tea Rooms)

  • The entrances to Bettys Cafe Tea Rooms and Shop are located at the front of the site and are not accessible from the gardens.
    The entrance to the tea rooms is located to the side of the building.
  • The distance from car park 1 is 35m.
  • The most accessible route has a steep ramp or slope, uneven surfaces, manual doors, narrow openings and bollards.
  • The slope has a steep gradient.
  • The slope bypasses the steps.
  • There are 5 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • On approach to the entrance there is an open gate that is approximately 120cm wide.
    Rope barriers are used to form a queue before the entrance.

Entrance (Bettys Cafe Tea Rooms)

  • This entrance is located to the side of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is sloped and stepped access at the entrance.
  • The slope has a slight gradient.
  • There is 1 step.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 2cm.
  • The step is located at the threshold.
  • There are double manual doors at this entrance, however one door is locked.
  • The door opens towards you.
  • The width of the opening is 71cm.
  • The doors have a medium visual contrast.
  • The shop entrance can also be used to access Bettys Cafe Tea Rooms.

Entrance (Bettys Shop Entrance)

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 83cm.
  • The door has a medium visual contrast.
  • There is step-free level access as you enter.

Eating and Drinking

  • Location and Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
    • Full table service is available.
    • Menus are handheld, online and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the side of the seating area.
    • There is step-free level access to the counter.
    • The height of the counter is 93cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were even at the time of the survey.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are under 120cm.
  • The majority of product aisle widths are under 120cm.
  • The flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • All of the columns in the venue have a reflective finish.
  • There is background noise which varies depending on the time of day.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Bettys Shop)

  • The counter is located to the left upon entry to the shop.
  • The distance from Bettys Shop entrance is 5m.
  • There is step-free level access to the counter.
  • The height of the counter is 93cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Bettys Cafe Tea Rooms - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located to the side of the carpeted seating area, close to the entrance.
    • The distance from Bettys Cafe Tea Rooms entrance is 12m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is tactile and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 161cm (width) x 216cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 98cm (from the side of the toilet pan).
    • There is a push button flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 85cm from the floor.
    • There are paper towels for drying hands.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 173cm from the floor.
    • The height of the baby change facility when in use is 94cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.