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RHS Harlow Carr - Shop and Garden Centre

Crag Lane, Beckwithshaw, Harrogate, North Yorkshire, HG3 1QB

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Access Guide

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Overview

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Parking (Car Park 1)

  • Car Park View
    • The car park is located by the site entrance, with access from Crag Lane.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and loose chippings.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 220cm (width) x 495cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 60m from the site entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope, uneven surfaces and bollards.
    • There are no dropped kerbs onto the pavements by the majority of the Blue Badge bays.
      Where the pavement is level with the road surface, there is no tactile paving.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Parking (Car Park 2)

  • Car Park View
    • The car park is located on the opposite side of Crag Lane to the site entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac, loose chippings and unsurfaced areas.
    • There are 11 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope, a steep ramp or slope, uneven surfaces and bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
    • There is an uncontrolled pedestrian crossing over Crag Lane on route to the site entrance.
  • Charges and Restrictions View
    • Parking is free for all users.
    • There are designated parent and child bays within car park 2.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • Car park 3 is accessed via an unsurfaced path and two gates from car park 2.
      There are no designated Blue Badge bays within car park 3.

Entrance (Gift Shop)

  • This entrance is located at the front left-hand side of the gift shop, approximately 40 metres north from the site entrance.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 99cm.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.

Shop Floor

  • The following areas have step-free access via ramps or slopes: the smaller lower section of the gift shop (very steep gradient) and the main upper level of the gift shop (steep gradient).
  • The following areas have stepped access: the smaller lower section of the gift shop and the main upper level of the gift shop.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are under 120cm.
  • The flooring is shiny.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Checkouts

  • The checkout area is located by the exit from the gift shop, located up a ramped or stepped level change from the gift shop entrance.
  • There is step-free access via ramp to the checkout area.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 4 steps with handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 12cm.
  • The depth of the steps is between 30cm and 45cm.
  • The venue has a payment counter.
  • The queue width for the main checkouts is at least 150cm and there is no need to turn.
  • The height of the payment counter is 90cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has mirrors which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

Access Point (Garden Centre)

  • This access point is located to the northern end of the garden centre, with access from the gardens.
  • The access point is clearly signed.
  • There is step-free access via ramp.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • There is a single automatic gate.
  • The door opens away from you.
  • The width of the opening is 124cm.
  • The door has a high visual contrast.
  • There is step-free access via ramp as you enter.
  • The slope has a steep gradient.

Outdoor Spaces (Garden Centre)

  • Outdoor areas consist of concrete or tarmac and block paving.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • The following areas have step-free access via ramps or slopes: some paths / aisles (steep or slight slopes).
  • There are not any seats situated along the paths for people to rest.

Entrance (Garden Centre / Gift Shop)

  • This entrance is located within the external structure, accessing the upper level of the gift shop.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 204cm.
  • The doors have a low visual contrast.
  • There is an alternative entrance that accesses the 'entrance level' of the gift shop.
    The ramp is over 150cm wide and has a steep gradient. The automatic sliding door is of suitable width (100cm).

Exit (Garden Centre / Gift Shop)

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors at this exit.
  • The doors open by sliding.
  • The width of the opening is 126cm.
  • The doors have a medium visual contrast.
  • There is step-free access via ramp as you exit.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with a handrail on the right going down.