You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The classrooms in the Core Building can be used as a quiet space.
• All-terrain Tramper mobility scooter.
  The Eden Project partner with Countryside Mobility to offer an all-terrain ‘Tramper’ mobility scooter, enabling you to discover our extensive Outdoor Gardens and estate.
  The Tramper is able to take on the steeper gradients of our former clay-pit, the Tramper allows previously challenging areas to be easily explored. As there is only one Tramper available for hire, it is strongly recommended to book ahead. There is a hire charge for this service. If you would like to book a Tramper please get in touch directly with the Eden Team on [email protected] or call us on 01726 811 911.
• The Eden Project has a number of manual wheelchairs (approximately 25) which are free of charge and available to borrow on a first come first served basis.
  Booking is not necessary for the manual chairs.
  These are available in the Apple car parks and visitor centre.
  All wheelchairs are routinely cleaned by stewarding staff before and after use.
  The Eden Project has eight powered chairs (subject to operational availability) which are available to book in advance; we recommend one month's notice to avoid disappointment.
  The weight limit for these chairs is 21 stone; you can find out more in our powered wheelchair safety guide.
  If you would like to book a self-propelled or powered wheelchair please get in touch directly with the Eden Team on [email protected] or call us on 01726 811 911.
• There is a text reader that can be borrowed to read and interpret signs.
  You are able to pre-book an Access Guide to support your visit – please telephone 01726 818 558 or email [email protected] for information.
• A BSL Interpreter can be arranged in advance. Please contact the venue for more information.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Eden Project is located just outside St Austell, the Eden Project is well signposted.
    The sat nav address for the Eden Project is L24 2SG.
    Please note: some sat navs direct traffic along narrow roads to get to Eden. For example, westbound traffic from the A390 is sometimes taken from St Blazey via Cornhill Road to the Eden Project.
    The Eden Project does not recommend taking this narrow route. It is better to continue to the A391 and follow the signs to Eden from there.
  • For more information on directions to The Eden Project please click here (opens new tab).
  • First Group’s number 27 service travels directly to The Eden Project and there are connecting routes across Cornwall.
  • For more information on the bus service please click here please click here (opens new tab).
• By Train View
  • The nearest Railway Station is St Austell.
  • The Eden Project is just a few miles from St Austell Station, which is on the main line from London Paddington and is well served by buses between St Austell to Eden.
    You could also take the train to Luxulyan, Bugle or Par, for a more scenic journey or to continue your trip on foot or bike.
  • For more information on St Austell Station please click here (opens new tab).

You are on Related Access Guides (Car Parking and Drop Off). Skip to the next section.

Related Access Guides (Car Parking and Drop Off)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• The Eden Project - Car Parking, Drop Off, Coach Parking, Taxis and Bus Stop link (new tab) - click here

You are on Approach (Car Parks to Visitor Centre). Skip to the next section.

Approach (Car Parks to Visitor Centre)

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• Approach View
  • The surface of the approach is tarmac.
  • The path leading from the car parks to the visitor centre is on a long winding slope, the gradient of the slope varies between slight and steep in places.
    There is bench seating located at regular intervals.
    There is clear signage to the visitor centre.
    The slope bypasses the steps which are located at the end of the slope near the visitor centre.
    There are 10+ clearly marked steps with handrails on both sides.

You are on Getting Around (The Street). Skip to the next section.

Getting Around (The Street)

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• Access View
  • There is step-free access throughout the area.
• Circulation View
  • The type of flooring in corridors/walkways is stone.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is bench seating at regular intervals.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.

You are on Changing Places (The Street and Visitor Centre). Skip to the next section.

Changing Places (The Street and Visitor Centre)

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• Location and Access View
  • The facility is located along The Street, opposite the visitor centre.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is good.
  • You do not need a key for the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The door has a horizontal grab rail.
  • The width of the door is 95cm (3ft 1in).
  • The dimensions of the facility are 270cm x 420cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 130cm.
  • The transfer space on the left as you face the toilet is 200cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 73cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 110cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • There is a/are female sanitary, non-infectious waste and general waste (with lid) disposal units.
  • There is not an emergency alarm for the facility.
  • There is a coat hook.
  • The height of the coat hook is 150cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (The Street and Visitor Centre - Right Hand Transfer with Room Mate). Skip to the next section.

Accessible Toilet(s) (The Street and Visitor Centre - Right Hand Transfer with Room Mate)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along The Street, opposite the visitor centre.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 230cm x 210cm (7ft 7in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 155cm (5ft 1in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 145cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder is on the dropdown rail.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • This accessible toilet is fitted with a Room Mate device, which provides an audio description of the accessible toilet and its facilities.
  • The Room Mate device is located to the left of the door after you enter.

You are on Accessible Toilet(s) (The Street and Visitor Centre - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (The Street and Visitor Centre - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along The Street, opposite the visitor centre.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 210cm x 240cm (6ft 11in x 7ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 170cm (5ft 7in).
  • The transfer space is obstructed by storage items.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 120cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 140cm (4ft 7in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (The Street and Visitor Centre - Right Hand Transfer with Baby Changing Facility). Skip to the next section.

Accessible Toilet(s) (The Street and Visitor Centre - Right Hand Transfer with Baby Changing Facility)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along The Street, opposite the visitor centre.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 89cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 228cm x 210cm (7ft 6in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 150cm (4ft 11in).
  • The transfer space is obstructed by storage items.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 120cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 140cm (4ft 7in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 92cm.

You are on Standard Toilet(s) (The Street and Visitor Centre). Skip to the next section.

Standard Toilet(s) (The Street and Visitor Centre)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located along The Street, opposite the visitor centre.
  • There is step-free access into the toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 92cm.
  • The height of the lowered wash basin is 86cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in the male toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 92cm.
• Toilet Facilities 2 View
  • The female toilet is located along The Street, opposite the visitor centre.
  • There is step-free access to the toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Baby Changing Facilities 2 View
  • Baby change facilities are available in the female toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 114cm.

You are on Parent and Baby Room (The Street and Visitor Centre). Skip to the next section.

Parent and Baby Room (The Street and Visitor Centre)

• There is a parent and baby room for public use.
• The parent and baby room is located along The Street, opposite the visitor centre.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 100cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 83cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Outside Access (Visitor Centre Entrance). Skip to the next section.

Outside Access (Visitor Centre Entrance)

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• Entrance View
  • This information is for the entrance located along The Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Ticketing Entrance'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the opening is 220cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The doors are permanently held open during warmer weather. The doors are only closed in colder weather to conserve heat. Staff can provide assistance with the doors if needed.

You are on Eating and Drinking (Eden Coffee House). Skip to the next section.

Eating and Drinking (Eden Coffee House)

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• Location and Access View
  • The following information is for the café.
  • The café is located to the right after you enter the visitor centre.
  • There is step-free access to the café.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 92cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 63cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is tiles and wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Shop. Skip to the next section.

Shop

• The majority of aisle widths are 150cm+.
• The type of flooring is tiles and wood.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.
• The till(s) is/are located at the rear of the shop, before the exit.
• There is step-free access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are clearly signed.
• There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are moderate to good.
• The chip & pin card machines are accessible from the till(s).
• The height of the till(s) is/are 85cm.
• There is not a lowered section at the till(s).
• There is not a hearing assistance system at the till(s).
• After the payment tills, there is a separate exit from the shop.
  The doors are automatic and are over 150cm wide.

You are on Counter (Tickets). Skip to the next section.

Counter (Tickets)

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• Counter View
  • The counter is located to the left after you enter the visitor centre.
  • The counter is approximately 3m (3yd 10in) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There are 9 ticket counters.
    Counter 1 is 85cm high.
    Counters 2 to 9 are 99cm high.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • The type of flooring in this area is carpet and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

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Counter (information)

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• Counter View
  • The counter is located to the left after you enter the visitor centre, just beyond the ticket counters.
  • The counter is approximately 9m (9yd 2ft) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • There is lowered shelf, which is 75cm high.

You are on Entrance (From Visitor Centre to the Outdoor Gardens, Biomes and Core Building). Skip to the next section.

Entrance (From Visitor Centre to the Outdoor Gardens, Biomes and Core Building)

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• Entrance View
  • This information is for the entrance located just beyond the ticket counter.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TRANSFORMATION: it's in our nature'.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 190cm.
  • The doors are permanently held open during warmer weather. The doors are only closed in colder weather to conserve heat. Staff can provide assistance with the doors if needed.

You are on Related Access Guides (The Outdoor Gardens, Biomes and Core). Skip to the next section.

Related Access Guides (The Outdoor Gardens, Biomes and Core)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• The Eden Project - Outdoor Gardens link (new tab) - click here
• The Eden Project - Easy Access Route to Core Building, Lower Gardens and Link Building/Biomes link (new tab) - click here
• The Eden Project - The Core Building link (new tab) - click here
• The Eden Project - Core Building - First Floor - School Groups link (new tab) - click here
• The Eden Project - The Link Building - Ground Floor - Biome Kitchen, Little Kitchen and Barista Station link (new tab) - click here
• The Eden Project - Link Building - First Floor - Biomes - Ice Cream Kiosk and Shop link (new tab) - click here
• The Eden Project - Rainforest Biome link (new tab) - click here
• The Eden Project - Mediterranean Biome link (new tab) - click here