Access Guide

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Getting Here (The Mall)

The Mall is approximately 1.2 miles from the A10 with direct links to the M25 and Central London. This is via The Roundway (A1080), Lordship Lane (A109), Farrant Avenue, Gladstone Road and Pelham Road.
There is a multi-storey car park off Pelham Road with several Blue Badge bays and standard parking available.
There is a bus stop within 150 metres of the venue.
There are several bus stops on the High Road outside the venue with links to Palmers Green, Enfield, Lower Edmonton, Turnpike Lane and Muswell Hill.
For more information on Transport For London Buses please click here (opens new tab).
The nearest railway station is Alexandria Palace.
Alexandria Palace is approximately 0.5 miles from the venue with direct services to London Moorgate, Hertford North, Welwyn Garden City and many other destinations.
For more information on Great Northern Railway please click here (opens new tab).
The nearest underground station is Wood Green.
Wood Green is approximately 0.2 from the venue and has direct links to Cockfoster, Arnos Grove, Heathrow T1-T5, Uxbridge and Central London (Piccadilly Line).
For more information on Piccadilly Line please click here (opens new tab).

There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
British Sign Language interpreters cannot be provided on request.
There is not an assistance dog toilet or toileting area at the venue/nearby.
There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
The venue offers a quiet shopping experience.
On Tuesday mornings until 11am.
Water bowls for assistance dogs are not available.
There are mobility aids available.
The mobility aids available include wheelchairs.
To obtain mobility aids please contact Guest Services.

Digital wayfinders are not available.
Overhead signs are provided to aid wayfinding.
Information posts are provided to aid wayfinding.
The type of flooring in this area is vinyl and wood.
There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
The following types of seating can be found in this area; wooden benches.
There are some centrally located kiosks or shops along walkways in this area.
There is low colour contrast between the walls and floor in the majority of corridors/walkways.
The lighting levels are good.
Background music is played in this area.
There is step free access in this area.

Stairs can be used to access other floors.
The stairs are located to the rear of the mall.
The floors which are accessible by stairs are Ground floor and 1st Floor.
There are 15+ steps between floors.
The height of the step(s) is/are between the recommended 15cm and 18cm.
The height of the step(s) is/are 17cm.
The going of the step(s) is/are between the recommended 30cm and 45cm.
The steps are clearly marked.
There is a/are handrail(s) at the step(s).
The steps have a handrail on both sides.
Handrails are at the recommended height (90cm-100cm).
Handrails do cover the flight of stairs throughout its length.
Handrails are easy to grip.
Handrails do not extend horizontally beyond the first and last steps.
There is a landing.
Clear signs indicating the facilities on each floor are not provided on landings.
The lighting levels at the steps are good.