You are on Getting Here (The Mall). Skip to the next section.

Getting Here (The Mall)

• The Mall is approximately 1.2 miles from the A10 with direct links to the M25 and Central London. This is via The Roundway (A1080), Lordship Lane (A109), Farrant Avenue, Gladstone Road and Pelham Road.
• There is a multi-storey car park off Pelham Road with several Blue Badge bays and standard parking available.
• There is a bus stop within 150 metres of the venue.
• There are several bus stops on the High Road outside the venue with links to Palmers Green, Enfield, Lower Edmonton, Turnpike Lane and Muswell Hill.
• For more information on Transport For London Buses please click here (opens new tab).
• The nearest railway station is Alexandria Palace.
• Alexandria Palace is approximately 0.5 miles from the venue with direct services to London Moorgate, Hertford North, Welwyn Garden City and many other destinations.
• For more information on Great Northern Railway please click here (opens new tab).
• The nearest underground station is Wood Green.
• Wood Green is approximately 0.2 from the venue and has direct links to Cockfoster, Arnos Grove, Heathrow T1-T5, Uxbridge and Central London (Piccadilly Line).
• For more information on Piccadilly Line please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The venue offers a quiet shopping experience.
• On Tuesday mornings until 11am.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact Guest Services.

You are on Approach (High Road 1). Skip to the next section.

Approach (High Road 1)

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.

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• Approach View
  • There is step-free access on the approach.

You are on Outside Access (High Road 1). Skip to the next section.

Outside Access (High Road 1)

• This information is for the entrance located on High Road.
• This entrance gives access to the ground floor.
• The entrance area/door is clearly signed.
• This entrance sign says 'Food & Film'.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 136cm.

You are on Approach (High Road 2). Skip to the next section.

Approach (High Road 2)

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.

You are on Outside Access (High Road 2). Skip to the next section.

Outside Access (High Road 2)

• This information is for the entrance located on High Road.
• This entrance gives access to the ground floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) automatically (towards you).
• The push pad or push button is 92cm from floor level.
• The door(s) is/are double width.
• The width of the door opening is 160cm.

You are on Approach (High Road 3). Skip to the next section.

Approach (High Road 3)

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.

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• Approach View
  • There is step-free access on the approach.

You are on Outside Access (High Road 3). Skip to the next section.

Outside Access (High Road 3)

• This information is for the entrance located On High Road.
• This entrance gives access to the ground floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 200cm.

You are on Approach (Mayes Road). Skip to the next section.

Approach (Mayes Road)

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.

You are on Outside Access (Mayes Road). Skip to the next section.

Outside Access (Mayes Road)

• This information is for the entrance located on Mayes Road.
• This entrance gives access to Market Hall.
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 158cm.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 161cm.

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• Ramp/Slope View
  • The ramp/slope is located at the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

You are on Approach (High Road 4). Skip to the next section.

Approach (High Road 4)

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.
• There is a/are fixed bollard(s) on the approach.

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• Approach View
  • The height of the bollard(s) is 61cm.
  • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.

You are on Outside Access (High Road 4). Skip to the next section.

Outside Access (High Road 4)

• This information is for the entrance located on High Road.
• This entrance gives access to the ground floor.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 225cm.

You are on Escalator(s). Skip to the next section.

Escalator(s)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Ground and 1st floor.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.
• There is/are 5 escalator area(s) in the shopping centre.
• The other escalator area(s) is/are very similar/identical.

You are on Internal Area(s) (Ground Floor). Skip to the next section.

Internal Area(s) (Ground Floor)

• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is vinyl.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• The following types of seating can be found in this area; wooden benches.
• There are some centrally located kiosks or shops along walkways in this area.
• There is low colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is played in this area.
• There is step free access in this area.

You are on Internal Area(s) (Market Hall). Skip to the next section.

Internal Area(s) (Market Hall)

• Digital wayfinders are not available.
• Overhead signs are provided to aid wayfinding.
• The type of flooring in this area is laminate.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• The following types of seating can be found in this area; chairs with armrests.
• There are some centrally located kiosks or shops along walkways in this area.
• There is low colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is played in this area.
• There is not step free access in this area.
• There is a ramp that leads to the upper level of the Market Hall that also leads to the toilets.

You are on Other Floors (Ground Floor - 1st Floor). Skip to the next section.

Other Floors (Ground Floor - 1st Floor)

• Stairs can be used to access other floors.
• The stairs are located to the rear of the mall.
• The floors which are accessible by stairs are Ground floor and 1st Floor.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Toilet with Adaptations (Market Hall - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Market Hall - Right Hand Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located in the Market Hall.
• This accessible toilet is approximately 8m (8yd 2ft) from the Mayes entrance.
• There is ramped/sloped access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• There is pictorial signage on or near the toilet door.
• The contrast between the external door and wall is medium.
• The door opens outwards.
• The door may be difficult to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 89cm (2ft 11in).
• The contrast between the internal door and wall is low.
• The door has a horizontal grab rail.
• The contrast between the horizontal grab rail and internal door is low.
• The dimensions of the accessible toilet are 231cm x 240cm (7ft 7in x 7ft 10in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are low to moderate.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 167cm (5ft 6in).
• The transfer space is obstructed by a waste disposal bin.
• There is a flush, however it is not on the transfer side.
• There is not a spatula type lever flush.
• There is a lever flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is low.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is low.
• The contrast between the walls and floor is medium.
• The emergency pull cord alarm is fully functional.
• The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are general waste (with lid) disposal units.
• There is not a/are not coat hook(s).
• There is a mirror.
• The mirror is not placed at a lower level or at an angle for ease of use.
• There is not a shelf within the accessible toilet.
• The toilet has a backrest.
• The height of the toilet seat above floor level is 45cm (1ft 6in).
• The toilet seat colour contrast is low.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 105cm (3ft 5in).
• The contrast between the toilet roll holder and the wall is low.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 74cm (2ft 5in).
• There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
• The wash basin tap type is lever.
• There is a wall fixed soap dispenser.
• The soap dispenser cannot be reached from seated on the toilet.
• The height of the soap dispenser is 86cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 110cm (3ft 7in).
• The contrast between the hand dryer and the wall is high.

You are on Standard Toilet(s) (Market Hall). Skip to the next section.

Standard Toilet(s) (Market Hall)

• Standard toilet facilities are available.
• The female and male toilets are located in the Market Hall.
• There is ramped/sloped access into the toilet(s).
• The standard toilet(s) is/are approximately 10m from the Mayers Road entrance.
• The colour contrast between the external toilet door(s) and wall(s) is low.
• There is pictorial signage on or near the toilet door.
• An ambulant toilet cubicle is not available.
• The height of the wash basin(s) is 90cm.
• The wash basin(s) tap type is sensor.
• Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• The Mall- West Car Park link (new tab) - click here.
• The Mall- East Car Park link (new tab) - click here.
• The Mall- Guest Services link (new tab) - click here.
• The Mall- First Floor link (new tab) - click here.