Access Guide
Getting Here (The Mall)
- The Mall is approximately 1.2 miles from the A10 with direct links to the M25 and Central London. This is via The Roundway (A1080), Lordship Lane (A109), Farrant Avenue, Gladstone Road and Pelham Road.
- There is a multi-storey car park off Pelham Road with several Blue Badge bays and standard parking available.
- There is a bus stop within 150 metres of the venue.
- There are several bus stops on the High Road outside the venue with links to Palmers Green, Enfield, Lower Edmonton, Turnpike Lane and Muswell Hill.
- For more information on Transport For London Buses please click here (opens new tab).
- The nearest railway station is Alexandria Palace.
- Alexandria Palace is approximately 0.5 miles from the venue with direct services to London Moorgate, Hertford North, Welwyn Garden City and many other destinations.
- For more information on Great Northern Railway please click here (opens new tab).
- The nearest underground station is Wood Green.
- Wood Green is approximately 0.2 from the venue and has direct links to Cockfoster, Arnos Grove, Heathrow T1-T5, Uxbridge and Central London (Piccadilly Line).
- For more information on Piccadilly Line please click here (opens new tab).
Getting Help and Assistance
- There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The venue offers a quiet shopping experience.
- On Tuesday mornings until 11am.
- Water bowls for assistance dogs are not available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact Guest Services.
Entrance (Guest Services)
- This information is for the entrance located on Level 1, to the right of the building.
- The entrance area/door is clearly signed.
- This entrance sign says 'Guest Services'.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
- The height of the bell/buzzer is 120cm (3ft 11in).
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The height of the intercom is 121cm (3ft 12in).
- The main door(s) open(s) by sliding.
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 117cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 97cm.
Reception (Guest Services)
- The reception point is located on Level 1 to the right of the building.
- The reception point is approximately 2m (2yd 7in) from the guest services entrance.
- Clear signage for the reception area/desk is visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is 116cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section of the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the low/lowered section of the counter.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is not a hearing assistance system at the reception point.
- The type of flooring in the reception area is tiles.
- There is a waiting area close to the reception point.
- Access to the waiting area is obstructed.
- The following types of seating can be found in this area; sofas and chairs without armrests.
- There is sufficient space for a wheelchair user to use the waiting area.
Toilet with Adaptations (Guest Services - Right Hand Transfer)
- There is an/are accessible toilet(s) available.
- This accessible toilet is located to the left of the guest services.
- This accessible toilet is approximately 3m (3yd 10in) from the guest services.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from from a member of staff.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is low.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 98cm (3ft 3in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
- The dimensions of the accessible toilet are 154cm x 270cm (5ft 1in x 8ft 10in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 66cm (2ft 2in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side (on top of the cistern).
- There is a push button flush.
- There are dropdown rails on both sides of the toilet.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with lid) disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 166cm from the floor.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The height of the toilet seat above floor level is 51cm (1ft 8in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 98cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 103cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 90cm (2ft 11in).
- The contrast between the hand dryer and the wall is high.
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 110cm.
Standard Toilet(s) (Guest Services)
- Standard toilet facilities are available.
- The female and male toilets are located next to guest services.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 1m from the guest services.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
Parent and Baby Room (Guest Services)
- There is a parent and baby room for public use.
- The parent and baby room is located to the left of guest services.
- The parent and baby room is approximately 2m from the guest services.
- There is step-free access into the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 112cm (3ft 8in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 91cm.
- The wash basin tap type is push.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
Escalator(s)
- Wayfinding signage is provided for escalators.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are Ground and 1st floor.
- The escalator(s) steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lighting levels at the escalator(s) are good.
- There is/are 5 escalator area(s) in the shopping centre.
- The other escalator area(s) is/are very similar/identical.
Other Floors (Ground Floor - 1st Floor)
- Stairs can be used to access other floors.
- The stairs are located to the rear of the mall.
- The floors which are accessible by stairs are Ground floor and 1st Floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Related Access Guides
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- The Mall- West Car Park link (new tab) - click here.
- The Mall- East Car Park link (new tab) - click here.
- The Mall- Ground Floor link (new tab) - click here.
- The Mall- First Floor link (new tab) - click here.