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Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • The terminal is closed to passengers and flights between 17:00 and 05:00 every night. There is no access into the terminal building during these closure hours.
  • The free set-down option in the Mid-Stay car park has moved to Blue Short Stay. Blue Short Stay is a 10-15 minute walk from the terminal. The Express Set Down (chargeable) remains open as usual.
  • There have been no changes to the entrances or exits.
  • Only passengers flying are allowed to enter the terminal wherever possible. Family/friends/carers may enter to assist passengers who require help on Departure or Arrival.
  • Hand sanitising stations are available at:
    - The main check-in concourse x2.
    - Immediately after Security before Duty Free x2.
    - Immigration before the Border.
    - Baggage Reclaim Hall.
    in addition to handwashing facilities in all existing toilets.
  • Extensive signage is in place to remind passengers about social distancing, the requirement to wear a face covering and to wash hands.
  • Protective screens are in place at all desks including; Check-in Desks, Information Desks, PRM Receptions, and Boarding Gates.
  • There have been no change to the toilet facilities.
  • Face masks are required in all indoor areas at all times, unless when seated to eat/drink. If a passenger is exempt from wearing a face mask for medical reasons they are advised to check with the airline, as all airlines flying from Stansted may require proof of exemption before allowing boarding.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Car Parking, Coach Station, Train Station and Car Rental Village

External Concourse

  • There is step free access along the external concourse.
  • The external concourse is covered.
  • There is clear signage along the concourse.
  • It is between 50m (55yd) and 7m (8yd) from the bus and taxi stands to the concourse.
  • There are bus stops for transfer to each of the airport car parks.
  • There are 3 entrances in to the Check-in Hall along the concourse.
  • There is an entrance into the Arrivals along the concourse.
  • There are help points available at all entrances.

Outside Access (Departures Entrance 2)

  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 203cm.
  • Comments View
    • There is a telephone (Help Point 2) located next to the entrance, which can be used to call for assistance.
    • The telephone is 45cm (1ft 6in) high.

Outside Access (Departures Entrance 3)

  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 203cm.
  • Comments View
    • There is a telephone (Help Point 3) located next to the entrance, which can be used to call for assistance.
    • The telephone is 45cm (1ft 6in) high.

Outside Access (Departures Entrance 4)

  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 203cm.
  • Comments View
    • There is a telephone (Help Point 4) located next to the entrance, which can be used to call for assistance.
    • The telephone is 45cm (1ft 6in) high.

Check-In

  • There is step-free access throughout the check-in hall.
  • Circulation View
    • The type of flooring in this area is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are varied.
  • Information View
    • Departures information boards are available.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Comments View
    • The services within the Check In Hall include - Check-in Desks Zones A to 500, assistance desk with seating area, prayer room, accessible toilets and standard toilets.
    • There are large maps of the check in hall and departures lounge located on the walls.
    • There is clear signage leading from the Check-in Hall to Security.
    • There are tables available for passengers to check their luggage before entering security.
    • The height of the tables are 76cm.

Passenger Services (Assistance Reception)

  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is high (95cm - 110cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • Staff are trained to use the hearing system.
  • Assistance is a service for passengers with reduced mobility or passengers who need assistance due to a particular impairment or access concern. The service is managed by Airserv.
  • There is a waiting area close to the counter.
  • Access to the waiting area is unobstructed.
  • There is a mixture of seating with and without armrests.
  • Comments View
    • The reception entrance has no doors and is 185cm wide (this width is adjustable).
    • The seats are 45cm (1ft 5in) high.
    • There are display screens showing flight information and a water dispenser in the reserved seating area.

Autism and Hidden Disabilities

  • By wearing the Airport Awareness Wristband, it will discreetly indicate to staff that you have a hidden disability and would like additional support.
  • Staff have been specially trained to recognise the wristbands and act accordingly by providing you with any extra help you may need during your journey through the terminal.
  • Travelling can be challenging for children on the Autistic Spectrum, particularly when it’s a break in their routine.
  • The airport run an Autism Awareness Scheme.
  • It entitles the person needing special assistance, and their immediate family, access to the Fast Track lanes free of charge.
  • This is to try and reduce waiting and queueing times going through security and passport control as these areas can get very busy.
  • To apply for the Autism and Hidden Disabilities Awareness Scheme, please complete the form on the Stansted website.
  • The wristbands come in three colours, pink, blue and yellow.
  • To pick up a wristband at London Stansted Airport, please go to the Information Desk located in International Arrivals.

Check-In Desks (Zone A to F)

  • The check-in desk(s) is/are clearly signed.
  • There is step-free access to the check-in desk(s).
  • There is step free access to check-in desk(s) all desks.
  • The height of the check-in desk(s) is/are high (95cm - 110cm).
  • There is not a lowered section at the check-in desk(s).
  • There is a member of staff available to assist with bags at the check-in desk(s).
  • There are several check in areas (zones A-500) in the Terminal Building. This section provides information for the Check-in Desks in Zones A to F. There are display screens available showing check in information and a map of the relevant zones. There are no audible announcements. The luggage belt is 24cm (9in) high. Some flight operators offer self service check-in. There is room to manoeuvre between self service machines. The pin pad on self service machines is 90cm high. The touchscreen on self service machines is between 110cm and 140cm.

Check-In Desks (Zone 500)

  • The check-in desk(s) is/are clearly signed.
  • There is step-free access to the check-in desk(s).
  • There is step free access to check-in desk(s) all desks.
  • The height of the check-in desk(s) is/are high (95cm - 110cm).
  • There is not a lowered section at the check-in desk(s).
  • There is not a hearing assistance system at the check-in desk(s).
  • There is a member of staff available to assist with bags at the check-in desk(s).
  • The details are for check-in desks 501-512 There are display screens available showing check in information and a map of the relevant zones. There are no audible announcements. The luggage belt is 32cm high. Some flight operators offer self service check in. The pin pad on self service machines is 90cm high. The touchscreen on self service machines is between 110cm and 140cm.

Room(s) (Prayer Room)

  • The room surveyed was Prayer Room.
  • Prayer Room is located in Zone A.
  • Access View
    • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
    • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
    • The colour contrast between the external door and wall is poor.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) for the room(s) is/are not push pad activated.
    • The door(s) is/are single.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • There is some fixed furniture within the room(s).
    • There is a/are chair(s) with armrests on both sides within the room(s).
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.
    • The seats are 44cm (1ft 5in) high. There are also washing facilities within the prayer room.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located 70m (77yd) to the left of the Departures Security entrance, next to the prayer room.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • The door opens inwards and outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The dimensions of the accessible toilet are 150cm x 285cm (4ft 11in x 9ft 4in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm (2ft 7in).
  • The transfer space is obstructed by the nappy bin.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left of departures.
    • The female and male toilets are approximately 70m (76yd 1ft) from the departures.
    • There is step-free access to the female and male toilet(s).
    • Lighting levels are moderate to good.

Departures Security