Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Exchange Ilford Shopping Centre - Car Parking

High Road, Ilford, London, IG1 1RS

Access Guide

Show Easy Read

Getting Here

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The Guest Lounge on Level 1 can be used as a place of safety. The Guest Lounge is staffed between the hours of 09.30 - 18:00 Monday to Saturday, and 11:00 - 17:00 Sunday. Outside of these hours, the Management Suite on level 5 can be used as a place of safety.
  • The venue offers a quiet shopping experience.
  • The Exchange understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore the shopping centre will hold one quiet hour for children during every family event. For details please see the events page on the shopping centre website.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • To obtain mobility aids please contact Shopmobility.
  • The shopping centre has sensory packs available for visitors with autism or other sensory needs. The packs are available to borrow from the Guest Lounge on Level 1. These packs consist of a red Ellie's Kids Club rucksack, containing noise cancelling headphones, a timer and a selection of sensory and fidget toys to keep hands occupied and minimise stress.

Multi-Storey Car Park

  • The venue does have its own parking facilities.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 208cm (6ft 10in).
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The blue badge parking bays are located on Levels 2 and 3 of the car park, the car park has automatic number plate recognition.
  • There are parking charges for the car park.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located in the lift lobby of the car park.
  • Payment machines are located in the shopping centre, on exit towards the car park on levels 1, 2 and 3. Further machines are found in the car park, on exiting the shopping center on levels 4 and 5.
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located in front of Shopmobility.
  • Comments View
    • There are 2 clearly marked 10 minute free waiting bays on level 1, by Shopmobility.
    • Payment is also available via YourParkingSpace either on the day, or can be booked in advance.

Multi-Storey Designated Parking Level (Level 1 - Parent and Child Parking)

  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 10+ designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the building.
    • Payment machines are located close to the exit into the shopping centre.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Comments View
    • Payment is also available via YourParkingSpace either on the day, or can be booked in advance. You will have a 24hr period to complete payment for YourParkingSpace.

Car Park Pedestrian Exit (Level 1)

  • This information is for the pedestrian exit located at the rear of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Welcome to Exchange'.
  • There is step-free access at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 177cm.

Multi-Storey Designated Parking Level (Level 2 - Blue Badge Parking)

  • There is/are 10+ designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 470cm (8ft 2in x 15ft 5in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides and rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are not available on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park and at the payment machines in the building.
    • Payment machines are located in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Comments View
    • Payment is also available via YourParkingSpace either on the day, or can be booked in advance.

Car Park Pedestrian Exit (Level 2)

  • This information is for the pedestrian exit located at the rear of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Welcome to Exchange'.
  • There is ramped/sloped access at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 177cm.
  • Ramp/Slope View
    • The ramp/slope is located just beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are good.

Multi-Storey Designated Parking Level (Level 3 - Blue Badge Parking)

  • There is/are 10+ designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 470cm (8ft 2in x 15ft 5in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides and rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are not available on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park and at the payment machines in the building.
    • Payment machines are located in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Comments View
    • Payment is also available via YourParkingSpace either on the day, or can be booked in advance.

Car Park Pedestrian Exit (Level 3)

  • This information is for the pedestrian exit located at the rear of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Welcome to Exchange'.
  • There is ramped/sloped access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 171cm.
  • Ramp/Slope View
    • The ramp/slope is located just beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • There is step free access from Level 1
    • There is a slight slope after the entrance on Level 2 and 3.

Other Floors (Car Park)

  • Stairs can be used to access other floors.
  • The stairs are located 1, 1a, 2, 3, 4, 5, 6.
  • The floors which are accessible by stairs are 1, 2, 3, 4, 5, 6.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (Car Park)

  • There is a lift for public use.
  • There are 2 other lifts in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1, 1a, 2, 3, 4, 5, 6.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 140cm (4ft 7in).
  • The dimensions of the lift are 160cm x 235cm (5ft 3in x 7ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Related Access Guides