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Exchange Ilford Shopping Centre - Level 3

High Road, Ilford, London, IG1 1RS

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The Guest Lounge on Level 1 can be used as a place of safety. The Guest Lounge is staffed between the hours of 09.30 - 18:00 Monday to Saturday, and 11:00 - 17:00 Sunday. Outside of these hours, the Management Suite on level 5 can be used as a place of safety.
  • The venue offers a quiet shopping experience.
  • The Exchange understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore the shopping centre will hold one quiet hour for children during every family event. For details please see the events page on the shopping centre website.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • To obtain mobility aids please contact Shopmobility.
  • The shopping centre has sensory packs available for visitors with autism or other sensory needs. The packs are available to borrow from the Guest Lounge on Level 1. These packs consist of a red Ellie's Kids Club rucksack, containing noise cancelling headphones, a timer and a selection of sensory and fidget toys to keep hands occupied and minimise stress.

Related Access Guides (Car Parking)

Other Floors (Car Park)

  • Stairs can be used to access other floors.
  • The stairs are located 1, 1a, 2, 3, 4, 5, 6.
  • The floors which are accessible by stairs are 1, 2, 3, 4, 5, 6.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (Car Park)

  • There is a lift for public use.
  • There are 2 other lifts in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1, 1a, 2, 3, 4, 5, 6.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 140cm (4ft 7in).
  • The dimensions of the lift are 160cm x 235cm (5ft 3in x 7ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Entrance (Car Park Level 3)

  • This information is for the entrance located in the level 3 car park lift lobby.
  • The entrance area/door is clearly signed.
  • This entrance sign says '3'.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 144cm.
  • The ramp/slope is located immediately beyond the doors.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are low.

Escalator(s) (Main)

  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are 1, 2, 3.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • The other escalator area(s) is/are similar.

Internal Area(s)

  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches and chairs with armrests.
  • There are some centrally located kiosks or shops along walkways in this area.
  • The lighting levels are fair to good.
  • Background music is played in this area.
  • There is an events area which is located next to Next.
  • There is step free access in this area.

Toilet with Adaptations (Level 3 - The Loft - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on Level 3, next to The Loft.
  • This accessible toilet is approximately 90m (98yd 1ft) from the lifts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
  • The dimensions of the accessible toilet are 195cm x 210cm (6ft 5in x 6ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm (4ft 3in).
  • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 102cm (3ft 4in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 70cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is low.

Standard Toilet(s) (Level 3 - The Loft)

  • Standard toilet facilities are available.
  • The female and male toilets are located on Level 3, next to The Loft.
  • There is step-free access into the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 74cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.

Parent and Baby Room (Level 3 - The Loft)

  • There is a parent and baby room for public use.
  • The parent and baby room is located next to the standard toilets.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 80cm (2ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
  • Comments View
    • There is automatic push button entry to this facility and to get out at a height of 102cm.

Lift (Level 2 - Level 3 - Accessible Lift Only)

  • There is a lift for public use.
  • The lift is located on level 2, in front of Claire's Accessories.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 40m (43yd 2ft) from the main lifts on level 2.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are level 2 and level 3.
  • The platform lift accesses a small level change.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 112cm x 148cm (3ft 8in x 4ft 10in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • To operate this lift, users need to push and hold the internal button for the duration of the journey.
    • The doors automatically open on arrival at landing.
    • Lighting levels are varied, low at the bottom and getting bright as the lift goes higher.

Related Access Guides