Access Guide

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Getting Here

The shopping centre is located in the centre of Ilford. If using a sat nav please use the following post codes to navigate to the entrances to the car park: Havelock Street Entrance (takes you directly to level 3) IG1 4FA Ley Street Entrance IG1 4BG.
The shopping centre has a multi storey car park with blue badge parking and parent and child parking. The carpark has 24 hours access. After 20:00, the access and egress into the car park is via the Ley Street entrance only.
For more information on parking at the shopping centre please click here (opens new tab).
There is a bus stop within 150 metres of the shopping centre.
Several buses run through Ilford and stop within five minutes walking distance of the centre. The main bus routes into Ilford are: 25, 86, 123, 128, 145, 147, 150, 167, 169, 179, 296, 364, 366, 462, W19, N86, EL1, and EL2.
For more information on buses please click here (opens new tab).
The nearest railway station is Ilford.
The station is located opposite the shopping centre.
For more information on Ilford Station please click here (opens new tab).
The nearest underground station is Ilford.
The station is located opposite the shopping centre. Ilford Station is on the Elizabeth Line.
For more information on Ilford Station please click here (opens new tab).

There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
There is not an assistance dog toilet or toileting area at the venue/nearby.
There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
The Guest Lounge on Level 1 can be used as a place of safety. The Guest Lounge is staffed between the hours of 09.30 - 18:00 Monday to Saturday, and 11:00 - 17:00 Sunday. Outside of these hours, the Management Suite on level 5 can be used as a place of safety.
The venue offers a quiet shopping experience.
The Exchange understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore the shopping centre will hold one quiet hour for children during every family event. For details please see the events page on the shopping centre website.
Water bowls for assistance dogs are available.
There are mobility aids available.
To obtain mobility aids please contact Shopmobility.
The shopping centre has sensory packs available for visitors with autism or other sensory needs. The packs are available to borrow from the Guest Lounge on Level 1. These packs consist of a red Ellie's Kids Club rucksack, containing noise cancelling headphones, a timer and a selection of sensory and fidget toys to keep hands occupied and minimise stress.

To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
For information about the shopping centre car park, please click the link below.
Exchange Ilford Shopping Centre - Car Parking link (new tab) - click here

The Shopmobility is located on level 1 of the car park.
The Shopmobility has it is own two blue badge parking spaces for users of the Shopmobility.
The Shopmobility is open every Tuesday and Friday from 10:30am to 3pm.
There is annual membership fee of £10.
For members there is £2 hire fee.
For non members there is a £5 hire fee.
There are mobility scooters, electric wheelchairs and manual wheelchairs available.
Manual wheelchairs can be made available for long term hire.
Staff can provide training on using the equipment.
Depending on availability of staff, they maybe to provide an escort service around the shopping centre.