You are on Getting Here. Skip to the next section.

Getting Here

• The shopping centre is located in the centre of Ilford. If using a sat nav please use the following post codes to navigate to the entrances to the car park: Havelock Street Entrance (takes you directly to level 3) IG1 4FA Ley Street Entrance IG1 4BG.
• The shopping centre has a multi storey car park with blue badge parking and parent and child parking. The carpark has 24 hours access. After 20:00, the access and egress into the car park is via the Ley Street entrance only.
• For more information on parking at the shopping centre please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Several buses run through Ilford and stop within five minutes walking distance of the centre. The main bus routes into Ilford are: 25, 86, 123, 128, 145, 147, 150, 167, 169, 179, 296, 364, 366, 462, W19, N86, EL1, and EL2.
• For more information on buses please click here (opens new tab).
• The nearest railway station is Ilford.
• The station is located opposite the shopping centre.
• For more information on Ilford Station please click here (opens new tab).
• The nearest underground station is Ilford.
• The station is located opposite the shopping centre. Ilford Station is on the Elizabeth Line.
• For more information on Ilford Station please click here (opens new tab).

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• Comments View
  • The centre and carpark is manned 24 hours a day.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The Guest Lounge on Level 1 can be used as a place of safety. The Guest Lounge is staffed between the hours of 09.30 - 18:00 Monday to Saturday, and 11:00 - 17:00 Sunday. Outside of these hours, the Management Suite on level 5 can be used as a place of safety.
• The venue offers a quiet shopping experience.
• The Exchange understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore the shopping centre will hold one quiet hour for children during every family event. For details please see the events page on the shopping centre website.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• To obtain mobility aids please contact Shopmobility.
• The shopping centre has sensory packs available for visitors with autism or other sensory needs. The packs are available to borrow from the Guest Lounge on Level 1. These packs consist of a red Ellie's Kids Club rucksack, containing noise cancelling headphones, a timer and a selection of sensory and fidget toys to keep hands occupied and minimise stress.

You are on Related Access Guides (Car Parking). Skip to the next section.

Related Access Guides (Car Parking)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• For information about the shopping centre car park, please click the link below.
• Exchange Ilford Shopping Centre - Car Parking link (new tab) - click here

You are on Approach (Cranbrook Walk). Skip to the next section.

Approach (Cranbrook Walk)

• The surface of the approach is block paving.
• There is step free access to the left of the approach, the slope is located to the right.

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• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.

You are on Outside Access (Cranbrook Walk). Skip to the next section.

Outside Access (Cranbrook Walk)

• This information is for the entrance located just off Cranbrook Walk.
• This entrance gives access to level 1.
• The entrance area/door is clearly signed.
• This entrance sign says 'Welcome'.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 134cm.

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• Ramp/Slope View
  • The ramp/slope is located in front of and just beyond the entrance.
  • There is a slope with a very easy incline.
  • There is not a/are not handrail(s) at the ramp.

You are on Level Change (Cranbrook Walk Entrance to Main Shopping Area - Before Walkway). Skip to the next section.

Level Change (Cranbrook Walk Entrance to Main Shopping Area - Before Walkway)

• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a/are not handrail(s) at the ramp.
• The lighting levels at the ramp/slope are good.
• There is/are 5 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

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• Comments View
  • There is a similar ramp and slope leading into the main shopping area.

You are on Level Change (Cranbrook Walk Entrance to Main Shopping Area - After Walkway). Skip to the next section.

Level Change (Cranbrook Walk Entrance to Main Shopping Area - After Walkway)

• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The width of the ramp/slope is 90cm (2ft 11in).
• The lighting levels at the ramp/slope are good.
• The ramp/slope does bypass the step(s).
• There is/are 4 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Internal Area(s). Skip to the next section.

Internal Area(s)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is tiles and laminate.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; wooden benches.
• There is padded bench seating in this area.
• There are some centrally located kiosks or shops along walkways in this area.
• The lighting levels are good.
• Background music is played in this area.
• Background music is played throughout the walkways.
• There is a children's play area which is located next to Costa.
• There is step free access in this area.

You are on Changing Places (Level 1). Skip to the next section.

Changing Places (Level 1)

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• Location and Access View
  • The facility is located next to the car park entrance.
  • The facility is in addition to standard and accessible toilets.
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • You do need a key for the facility.
  • The key is a radar key.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 103cm (3ft 5in).
  • The dimensions of the facility are 235cm x 360cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is medium.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 250cm.
  • The transfer space on the left as you face the toilet is 80cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is low.
  • There are no vertical grab rails for the toilet.
  • There is a push button flush.
  • There is not a toilet roll holder.
  • The toilet has a wall which acts as a backrest.
  • The toilet seat colour contrast is low.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 110cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 105cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 90cm.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 80cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is a coat hook.
  • The height of the coat hook is 165cm from the floor.
  • There is a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.
• Comments View
  • The toilet is seat height is adjustable, the controls are located next to the right dropdown rail.

You are on Toilet with Adaptations (Level 1). Skip to the next section.

Toilet with Adaptations (Level 1)

• There is not an/are not accessible toilet(s) available.
• The nearest accessible toilet(s) is/are located on Level 3.

You are on Standard Toilet(s) (Level 1). Skip to the next section.

Standard Toilet(s) (Level 1)

• Standard toilet facilities are available.
• The female and male toilets are located next to the car park entrance.
• There is step-free access into the toilet(s).
• There is pictorial and written text signage on or near the toilet door.
• An ambulant toilet cubicle is available.
• There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
• There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
• The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
• The height of the wash basin(s) is 85cm.
• The height of the lowered wash basin is 75cm.
• The wash basin(s) tap type is sensor.
• Lighting levels are moderate to good.

You are on Parent and Baby Room (Level 1 - Family Room). Skip to the next section.

Parent and Baby Room (Level 1 - Family Room)

• There is a parent and baby room for public use.
• The parent and baby room is located next to the car park entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 86cm (2ft 10in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Other Floors (Level 1 to 2 - Cranbrook Walk Entrance). Skip to the next section.

Other Floors (Level 1 to 2 - Cranbrook Walk Entrance)

• Stairs can be used to access other floors.
• The stairs are located next to the Cranbrook Walk entrance on Level 1 and next to Currency Exchange on Level 2.
• The floors which are accessible by stairs are 1, 2.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• Signs indicating the location of the escalator(s) are clearly visible from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 1, 2.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Escalator(s) (Main). Skip to the next section.

Escalator(s) (Main)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 1, 2, 3.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.
• The other escalator area(s) is/are similar.

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• Comments View
  • There are 11 escalators in total throughout the venue.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

• Stairs can be used to access other floors.
• The stairs are located 1, 1a, 2, 3, 4, 5, 6.
• The floors which are accessible by stairs are 1, 2, 3, 4, 5, 6.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are not clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• There are 2 other lifts in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 1a, 2, 3, 4, 5, 6.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 140cm (4ft 7in).
• The dimensions of the lift are 160cm x 235cm (5ft 3in x 7ft 9in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Exchange Ilford Shopping Centre - Level 2 link (new tab) - click here
• Exchange Ilford Shopping Centre - Level 3 link (new tab) - click here
• Exchange Ilford Shopping Centre - Guest Lounge link (new tab) - click here
• Exchange Ilford Shopping Centre - Shopmobility link (new tab) - click here