You are on Getting Here. Skip to the next section.

Getting Here

• The shopping centre is located in the centre of Ilford. If using a sat nav please use the following post codes to navigate to the entrances to the car park: Havelock Street Entrance (takes you directly to level 3) IG1 4FA Ley Street Entrance IG1 4BG.
• The shopping centre has a multi storey car park with blue badge parking and parent and child parking. The carpark has 24 hours access. After 20:00, the access and egress into the car park is via the Ley Street entrance only.
• For more information on parking at the shopping centre please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Several buses run through Ilford and stop within five minutes walking distance of the centre. The main bus routes into Ilford are: 25, 86, 123, 128, 145, 147, 150, 167, 169, 179, 296, 364, 366, 462, W19, N86, EL1, and EL2.
• For more information on buses please click here (opens new tab).
• The nearest railway station is Ilford.
• The station is located opposite the shopping centre.
• For more information on Ilford Station please click here (opens new tab).
• The nearest underground station is Ilford.
• The station is located opposite the shopping centre. Ilford Station is on the Elizabeth Line.
• For more information on Ilford Station please click here (opens new tab).

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• Comments View
  • The centre and carpark is manned 24 hours a day.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The Guest Lounge on Level 1 can be used as a place of safety. The Guest Lounge is staffed between the hours of 09.30 - 18:00 Monday to Saturday, and 11:00 - 17:00 Sunday. Outside of these hours, the Management Suite on level 5 can be used as a place of safety.
• The venue offers a quiet shopping experience.
• The Exchange understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore the shopping centre will hold one quiet hour for children during every family event. For details please see the events page on the shopping centre website.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• To obtain mobility aids please contact Shopmobility.
• The shopping centre has sensory packs available for visitors with autism or other sensory needs. The packs are available to borrow from the Guest Lounge on Level 1. These packs consist of a red Ellie's Kids Club rucksack, containing noise cancelling headphones, a timer and a selection of sensory and fidget toys to keep hands occupied and minimise stress.

You are on Related Access Guides (Car Parking). Skip to the next section.

Related Access Guides (Car Parking)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• For information about the shopping centre car park, please click the link below.
• Exchange Ilford Shopping Centre - Car Parking link (new tab) - click here

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

• Stairs can be used to access other floors.
• The stairs are located 1, 1a, 2, 3, 4, 5, 6.
• The floors which are accessible by stairs are 1, 2, 3, 4, 5, 6.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are not clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• There are 2 other lifts in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 1a, 2, 3, 4, 5, 6.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 140cm (4ft 7in).
• The dimensions of the lift are 160cm x 235cm (5ft 3in x 7ft 9in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Entrance (Car Parking Level 2). Skip to the next section.

Entrance (Car Parking Level 2)

• This information is for the entrance located in level 2 car park lift lobby.
• The entrance area/door is clearly signed.
• This entrance sign says '2'.
• There is ramped/sloped access at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 142cm.
• The ramp/slope is located just beyond the dooors.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.

You are on Outside Access (Cranbrook Walk). Skip to the next section.

Outside Access (Cranbrook Walk)

• This information is for the entrance located just off Cranbrook Walk.
• This entrance gives access to level 1.
• The entrance area/door is clearly signed.
• This entrance sign says 'Welcome'.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 134cm.

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• Ramp/Slope View
  • The ramp/slope is located in front of and just beyond the entrance.
  • There is a slope with a very easy incline.
  • There is not a/are not handrail(s) at the ramp.

You are on Other Floors (Level 1 to 2 - Cranbrook Walk Entrance). Skip to the next section.

Other Floors (Level 1 to 2 - Cranbrook Walk Entrance)

• Stairs can be used to access other floors.
• The stairs are located next to the Cranbrook Walk entrance on Level 1 and next to Currency Exchange on Level 2.
• The floors which are accessible by stairs are 1, 2.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• Signs indicating the location of the escalator(s) are clearly visible from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 1, 2.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Outside Access (High Road). Skip to the next section.

Outside Access (High Road)

• This information is for the entrance located on High Road.
• This entrance gives access to level 2.
• The entrance area/door is clearly signed.
• This entrance sign says 'Exchange'.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 149cm.

You are on Lift (High Road Entrance to Level 2). Skip to the next section.

Lift (High Road Entrance to Level 2)

• There is a lift for public use.
• The lift is clearly visible from the entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are High Road entrance and level 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 204cm (5ft 3in x 6ft 8in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Internal Area(s). Skip to the next section.

Internal Area(s)

• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is tiles.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; armchairs and sofas.
• There are some centrally located kiosks or shops along walkways in this area.
• The lighting levels are good.
• Background music is played in this area.
• There is a children's play area which is located on Level 1.
• There is an events area which is located on Level 3.
• There is step free access in this area.
• There is a slight slope on the walkway between Warren James and Claires.

You are on Ramp(s) or Slope(s) (Between Warren James and Claire's). Skip to the next section.

Ramp(s) or Slope(s) (Between Warren James and Claire's)

• There is a ramp/slope located between Warren James and Claires.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a/are not handrail(s) at the ramp.
• The lighting levels at the ramp/slope are good.

You are on Lift (Level 2 - Level 3 - Accessible Lift Only). Skip to the next section.

Lift (Level 2 - Level 3 - Accessible Lift Only)

• There is a lift for public use.
• The lift is located on level 2, in front of Claire's Accessories.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 40m (43yd 2ft) from the main lifts on level 2.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 2 and level 3.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 112cm x 148cm (3ft 8in x 4ft 10in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.

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• Comments View
  • To operate this lift, users need to push and hold the internal button for the duration of the journey.
  • The doors automatically open on arrival at landing.
  • Lighting levels are varied, low at the bottom and getting bright as the lift goes higher.

You are on Escalator(s) (Main). Skip to the next section.

Escalator(s) (Main)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 1, 2, 3.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.
• The other escalator area(s) is/are similar.

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• Comments View
  • There are 11 escalators in total throughout the venue.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Exchange Ilford Shopping Centre - Level 1 link (new tab) - click here
• Exchange Ilford Shopping Centre - Level 3 link (new tab) - click here
• Exchange Ilford Shopping Centre - Guest Lounge link (new tab) - click here
• Exchange Ilford Shopping Centre - Shopmobility link (new tab) - click here