Access Guide

Search Access Guide

Getting Here

The shopping centre is located in the centre of Ilford. If using a sat nav please use the following post codes to navigate to the entrances to the car park: Havelock Street Entrance (takes you directly to level 3) IG1 4FA Ley Street Entrance IG1 4BG.
The shopping centre has a multi storey car park with blue badge parking and parent and child parking. The carpark has 24 hours access. After 20:00, the access and egress into the car park is via the Ley Street entrance only.
For more information on parking at the shopping centre please click here (opens new tab).
There is a bus stop within 150 metres of the shopping centre.
Several buses run through Ilford and stop within five minutes walking distance of the centre. The main bus routes into Ilford are: 25, 86, 123, 128, 145, 147, 150, 167, 169, 179, 296, 364, 366, 462, W19, N86, EL1, and EL2.
For more information on buses please click here (opens new tab).
The nearest railway station is Ilford.
The station is located opposite the shopping centre.
For more information on Ilford Station please click here (opens new tab).
The nearest underground station is Ilford.
The station is located opposite the shopping centre. Ilford Station is on the Elizabeth Line.
For more information on Ilford Station please click here (opens new tab).

There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
There is not an assistance dog toilet or toileting area at the venue/nearby.
There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
The Guest Lounge on Level 1 can be used as a place of safety. The Guest Lounge is staffed between the hours of 09.30 - 18:00 Monday to Saturday, and 11:00 - 17:00 Sunday. Outside of these hours, the Management Suite on level 5 can be used as a place of safety.
The venue offers a quiet shopping experience.
The Exchange understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore the shopping centre will hold one quiet hour for children during every family event. For details please see the events page on the shopping centre website.
Water bowls for assistance dogs are available.
There are mobility aids available.
To obtain mobility aids please contact Shopmobility.
The shopping centre has sensory packs available for visitors with autism or other sensory needs. The packs are available to borrow from the Guest Lounge on Level 1. These packs consist of a red Ellie's Kids Club rucksack, containing noise cancelling headphones, a timer and a selection of sensory and fidget toys to keep hands occupied and minimise stress.

To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
For information about the shopping centre car park, please click the link below.
Exchange Ilford Shopping Centre - Car Parking link (new tab) - click here

The surface of the approach is block paving.
There is step free access to the left of the approach, the slope is located to the right.

Ramp/Slope View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.

This information is for the entrance located just off Cranbrook Walk.
This entrance gives access to level 1.
The entrance area/door is clearly signed.
This entrance sign says 'Welcome'.
There is step-free access at this entrance.
There is not a canopy or recess which provides weather protection at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) automatically.
The door(s) is/are double width.
The width of the door opening is 134cm.

Ramp/Slope View
- The ramp/slope is located in front of and just beyond the entrance.
- There is a slope with a very easy incline.
- There is not a/are not handrail(s) at the ramp.

Stairs can be used to access other floors.
The stairs are located next to the Cranbrook Walk entrance on Level 1 and next to Currency Exchange on Level 2.
The floors which are accessible by stairs are 1, 2.
There are 15+ steps between floors.
The height of the step(s) is/are between the recommended 15cm and 18cm.
The going of the step(s) is/are between the recommended 30cm and 45cm.
The steps are clearly marked.
There is a/are handrail(s) at the step(s).
The steps have a handrail on both sides.
Handrails are at the recommended height (90cm-100cm).
Handrails do cover the flight of stairs throughout its length.
Handrails are easy to grip.
Handrails do extend horizontally beyond the first and last steps.
There is a landing.
Clear signs indicating the facilities on each floor are not provided on landings.
The lighting levels at the steps are good.
Escalators can be used to access other floors.
Signs indicating the location of the escalator(s) are clearly visible from the entrance.
The escalators go both up and down.
The floors which are accessible by escalator(s) are 1, 2.
The escalator(s) steps are not clearly marked.
The foot and head of the escalator(s) are clearly marked.
The lighting levels at the escalator(s) are good.

This information is for the entrance located next to Cranbrook Walk.
The entrance area/door is clearly signed.
This entrance sign says 'Guest Lounge'.
There is step-free access at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) away from you (push).
The door(s) is/are single width.
The door(s) is/are heavy.
The width of the door opening is 100cm.

The counter is located ahead as you enter.
There is step-free access to the counter.
There is a clear unobstructed route to the counter.
The counter is not placed in front of a background which is patterned.
The lighting levels at the counter are good.
The height of the counter is 118cm.
There is sufficient space to write or sign documents on the counter.
There is a lowered section of the counter.
The height of the lowered section of the counter is 72cm.
There is sufficient space to write or sign documents on the lowered section of the counter.
There is a clear knee recess beneath the low/lowered section of the counter.
There is not a clear list of services at the counter.
There is a hearing assistance system at the counter.
The type of system is a portable loop.
The hearing assistance system is signed.
Staff are trained to use the system.
The type of flooring in this area is vinyl.
There is a waiting area close to the counter.
Access to the waiting area is unobstructed.
The following types of seating can be found in this area; armchairs and sofas.
There is sufficient space for a wheelchair user to use the waiting area.