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Brent Cross Shopping Centre - Centre Management

Brent Cross Shopping Centre, Prince Charles Drive, Hendon, London, NW4 3FP

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Access Guide

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COVID-19 Information

  • The information in this section was taken in September 2020.
  • There are numerous hand sanitiser units around the centre.
  • There is a one-way system throughout.
  • There is a maximum capacity for the centre as a whole and the shops also have their own capacity limits.
  • All centre staff wear face coverings whilst on the shop floor (except those with medical exemptions).
  • All touchpoints throughout the centre are thoroughly cleaned on a regular cycle i.e. lift buttons, digital screens, door handles, escalator handrails.
  • The Shopmobility unit is closed currently, however the centre continues to offer the service on a pre-booked appointment system. The security team manage this.
  • All Shopmobility equipment is thoroughly cleaned between usage by the cleaning team and segregated to ensure it is not reused until cleaned.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Getting Here

  • By Road View
    • The shopping centre is located in North London at NW4 3FP, Prince Charles Drive. There are various routes to Brent Cross Shopping Centre.
    • There are 6 car parks available at Brent Cross Shopping Centre; Red and Blue Car Parks, Fenwick Upper and Lower Car Parks and John Lewis Upper and Lower Car Parks.
  • By Bus View
  • By Train View
    • The nearest Railway Station is Hendon.
    • Hendon station is a 12 to 15 minute walk away. Simply exit the station onto the main road, cross over and turn left. After a few minutes, you will find Vivien Avenue on your right. Walk all the way down Vivien Avenue until it reaches the lights at Hendon Central and NatWest bank on your right. Continue walking and pass by HSBC bank and The Hendon Pub on Hendon Way. You will soon see a footpath on your right, which brings you out near Topsy Turvy World. Cross over and take the walkway through the multi-storey car park and into Brent Cross Shopping Centre.
    • For more information on National Rail please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Brent Cross.
    • Brent Cross is 20 minutes from Central London on the Northern Line. Brent Cross is a short walk away from Hendon Central and Brent Cross Tube stations on the Edgware branch of the Northern Line.
    • For more information on TFL please click here (opens new tab).

Parking, Buses and Taxi Rank

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located to the right of the toilet access corridor, upper mall.
  • The floors which are accessible by stairs are 0,1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.


  • There is a lift for public use.
  • The lift is located to the right of the toilet access corridor, upper mall.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 15m (16yd 1ft) from the central shopping mall lifts.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0,1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 190cm x 130cm (6ft 3in x 4ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Reception (Centre Management)

  • The reception point is located on the second floor, opposite the lift.
  • The reception point is approximately 2m (2yd 7in) from the lift.
  • The reception area/desk is clearly visible from the lift.
  • There is step-free access to the reception point, via lift.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 80cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The bell is at a suitable height for a wheelchair user.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is carpet and vinyl.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; sofas.
  • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the Upper Mall and Food Court.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the Upper Mall and Food Court.

Brent Cross Shopping Centre