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Brent Cross Shopping Centre - Food Court - Level 3

Brent Cross Shopping Centre, Prince Charles Drive, Hendon, London, NW4 3FP

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Access Guide

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COVID-19 Information

  • The information in this section was taken in September 2020.
  • There are numerous hand sanitiser units around the centre.
  • There is a one-way system throughout.
  • There is a maximum capacity for the centre as a whole and the shops also have their own capacity limits.
  • All centre staff wear face coverings whilst on the shop floor (except those with medical exemptions).
  • All touchpoints throughout the centre are thoroughly cleaned on a regular cycle i.e. lift buttons, digital screens, door handles, escalator handrails.
  • The Shopmobility unit is closed currently, however the centre continues to offer the service on a pre-booked appointment system. The security team manage this.
  • All Shopmobility equipment is thoroughly cleaned between usage by the cleaning team and segregated to ensure it is not reused until cleaned.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Getting Here

  • By Road View
    • The shopping centre is located in North London at NW4 3FP, Prince Charles Drive. There are various routes to Brent Cross Shopping Centre.
    • There are 6 car parks available at Brent Cross Shopping Centre; Red and Blue Car Parks, Fenwick Upper and Lower Car Parks and John Lewis Upper and Lower Car Parks.
  • By Bus View
  • By Train View
    • The nearest Railway Station is Hendon.
    • Hendon station is a 12 to 15 minute walk away. Simply exit the station onto the main road, cross over and turn left. After a few minutes, you will find Vivien Avenue on your right. Walk all the way down Vivien Avenue until it reaches the lights at Hendon Central and NatWest bank on your right. Continue walking and pass by HSBC bank and The Hendon Pub on Hendon Way. You will soon see a footpath on your right, which brings you out near Topsy Turvy World. Cross over and take the walkway through the multi-storey car park and into Brent Cross Shopping Centre.
    • For more information on National Rail please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Brent Cross.
    • Brent Cross is 20 minutes from Central London on the Northern Line. Brent Cross is a short walk away from Hendon Central and Brent Cross Tube stations on the Edgware branch of the Northern Line.
    • For more information on TFL please click here (opens new tab).

Parking, Buses and Taxi Rank

Other Floors (Blue / Red Car Park and Brent Cross Upper Mall / Food Hall)

  • Stairs can be used to access other floors.
  • The stairs are located at the rear of upper mall 5, on either side of the mall 5 lifts.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are upper mall 5, levels 1, 2, 3 and 4 (Red and Blue Car Parks).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (Blue / Red Car Park and Brent Cross Upper Mall / Food Hall)

  • The lift is located at the rear of upper mall 5.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 40m (43yd 2ft) from the mall 2 lifts.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are upper mall 5, food hall - level 3 and car park levels 1-4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 130cm x 250cm (4ft 3in x 8ft 2in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.
  • There is a/are similar lift(s) available.

Ramp(s) or Slope(s) (Lifts to Food Court Area)

  • There is a ramp/slope located at the lifts.
  • The ramp/slope is used to access the food court area.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.

Internal Area(s) (Food Court)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • The type of flooring in this area is marble.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The following types of seating can be found in this area; wooden benches, chairs with armrests and chairs without armrests.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Background music is played in this area.
  • Background music is played throughout the area.
  • There is step free access in this area.
  • There is a slight slope that leads from the lifts to the food court area.
  • Comments View
    • There are a variety of cafés and restaurants within the food court.

Accessible Toilet(s) (Food Court - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on the right of the food court area as you enter from the lifts.
  • This accessible toilet is approximately 15m (16yd 1ft) from the lifts.
  • There is ramped/sloped access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 95cm (3ft 1in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
  • The dimensions of the accessible toilet are 150cm x 170cm (4ft 11in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, nappy/incontinence items bin, general waste (with lid) and pedal bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
  • The contrast between the hand dryer and the wall is good.
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 95cm.

Accessible Toilet(s) (Food Court - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on the right as you enter the food court from the lifts.
  • This accessible toilet is approximately 17m (18yd 1ft) from the lifts.
  • There is ramped/sloped access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 95cm (3ft 1in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
  • The dimensions of the accessible toilet are 150cm x 170cm (4ft 11in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, nappy/incontinence items bin, general waste (with lid) and pedal bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
  • The contrast between the hand dryer and the wall is good.
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 95cm.

Standard Toilet(s) (Food Court)

  • Standard toilet facilities are available.
  • The female and male toilets are located to the right as you enter the food court from the lifts.
  • There is ramped/sloped access to the toilet(s).
  • The standard toilet(s) is/are approximately 20m from the lifts.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 95cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

Parent and Baby Room (Food Court)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the right as you enter the food court from the lifts.
  • The parent and baby room is approximately 20m from the lifts.
  • There is ramped/sloped access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 110cm (3ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 100cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
  • Comments View
    • The entrance for this facility is an automatic sliding door that is push pad operated. The push pad is at a height of 95cm.
    • There is a microwave within this facility to warm up baby products.
    • The microwave is set at a height of 130cm.

Brent Cross Shopping Centre