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Brent Cross Shopping Centre - Shopmobility and Prayer Room

Brent Cross Shopping Centre, Prince Charles Drive, Hendon, London, NW4 3FP

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Access Guide

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COVID-19 Information

  • The information in this section was taken in September 2020.
  • There are numerous hand sanitiser units around the centre.
  • There is a one-way system throughout.
  • There is a maximum capacity for the centre as a whole and the shops also have their own capacity limits.
  • All centre staff wear face coverings whilst on the shop floor (except those with medical exemptions).
  • All touchpoints throughout the centre are thoroughly cleaned on a regular cycle i.e. lift buttons, digital screens, door handles, escalator handrails.
  • The Shopmobility unit is closed currently, however the centre continues to offer the service on a pre-booked appointment system. The security team manage this.
  • All Shopmobility equipment is thoroughly cleaned between usage by the cleaning team and segregated to ensure it is not reused until cleaned.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Getting Here

  • By Road View
    • The shopping centre is located in North London at NW4 3FP, Prince Charles Drive. There are various routes to Brent Cross Shopping Centre.
    • There are 6 car parks available at Brent Cross Shopping Centre; Red and Blue Car Parks, Fenwick Upper and Lower Car Parks and John Lewis Upper and Lower Car Parks.
  • By Bus View
  • By Train View
    • The nearest Railway Station is Hendon.
    • Hendon station is a 12 to 15 minute walk away. Simply exit the station onto the main road, cross over and turn left. After a few minutes, you will find Vivien Avenue on your right. Walk all the way down Vivien Avenue until it reaches the lights at Hendon Central and NatWest bank on your right. Continue walking and pass by HSBC bank and The Hendon Pub on Hendon Way. You will soon see a footpath on your right, which brings you out near Topsy Turvy World. Cross over and take the walkway through the multi-storey car park and into Brent Cross Shopping Centre.
    • For more information on National Rail please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Brent Cross.
    • Brent Cross is 20 minutes from Central London on the Northern Line. Brent Cross is a short walk away from Hendon Central and Brent Cross Tube stations on the Edgware branch of the Northern Line.
    • For more information on TFL please click here (opens new tab).

Parking, Buses and Taxi Rank

Outside Access (Shopmobility Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 95cm.


  • Reception View
    • The reception point is located to the right after you enter.
    • The reception point is approximately 1m (3ft 3in) from the shopmobility entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The type of flooring in the reception area is carpet.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.


  • Route maps are available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does not have to be booked in advance.
  • There is not a hire charge.
  • Comments View
    • Walkers can be provided.
    • There are allocated parking spaces for shopmobility members.

Prayer Room

  • The Prayer Room is located next to the Blue Car Park.
  • The key for the Prayer Room is obtained from the Shopmobility.
  • There is slight slope leading up to the entrance to the Prayer Room.
  • The door to Prayer Room opens away from you.
  • The door width is 85cm.
  • The door is light.
  • There is step free access throughout the Prayer Room.
  • There are seats with armrests available.
  • The surface of the flooring is carpet.
  • There is a washroom available.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located within the shopping centre.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located within the shopping centre.

Brent Cross Shopping Centre