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Cwmbran Centre

Powys House, South Walk, Cwmbran, NP44 1PB

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Access Guide

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COVID-19 Information (Cwmbran Centre)

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 10:00 - 16:00.

Getting Here

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • A place of safety is available in the Shopping Centre Management Offices.
  • The venue does not offer a quiet shopping experience.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs, tri wheel walkers, mobility scooters, walking sticks and walking frames.
  • To obtain mobility aids please contact Torfaen Community Transport.

Related Access Guides (Parking)

Approach (North Walk)

  • The surface of the approach is block paving.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 140cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

Access Point (North Walk)

  • This information is for the access point located opposite the Caradoc Road Car Park.
  • This access point gives access to North Walk.
  • The access point is clearly signed.
  • This access point sign says 'North Walk'.
  • There is ramped/sloped access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 140cm.
  • The bollards do not have an identification band to aid visually impaired people.
  • The ramp/slope is located on the pathway leading to the access point.
  • The gradient of the ramp/slope is slight.

Approach (The Arcade)

  • The surface of the approach is stone/concrete tiles and block paving.
  • Access to the Arcade Access Point is via the Glyndwr Multi-Storey Car Park. The access point gives access to The Mall.
  • There is step-free access on the approach.

Access Point (The Arcade)

  • This information is for the access point located off Glyndwr Road.
  • This access point gives access to The Mall.
  • The access point is clearly signed.
  • This access point sign says 'Shops'.
  • There is step-free access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.

Approach (Llywelyn Walk)

  • The surface of the approach is tiled.
  • Access to Llewelyn Walk is via the lift or stairs from Llewelyn Car Park.
  • There is step-free access on the approach.

Access Point (Llewelyn Walk)

  • This information is for the access point located on the fourth floor of the Llewelyn Car Park.
  • This access point gives access to Llewelyn Walk and Monmouth Walk.
  • The access point is clearly signed.
  • This access point sign says 'lifts and Llewelyn Walk'.
  • There is step-free access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.

Other Floors (Llewelyn Car Park)

  • Stairs can be used to access other floors.
  • The stairs are located beyond the pedestrian entrance to the right.
  • There are automatic, double to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are Levels 1, 2, 3 and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (Llewelyn Car park)

  • There is a lift for public use.
  • The lift is located beyond the car park entrances for Levels 1, 2 and 3.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift was out of use at the time of the survey.
  • The lift is approximately 12m (13yd 4in) from the car park entrances.
  • There are 3 other lifts in this location.
  • The lift surveyed was 3.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • Does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are car parks Levels 1, 2 and 3 and shopping Level 4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 186cm x 186cm (6ft 1in x 6ft 1in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

External Area(s) (North Walk)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • This external area is partially covered.
  • The type of flooring in this area is stone/concrete paving.
  • The following types of seating can be found in this area; metal benches.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is step free access in this area.

External Area(s) (Gwent Square)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • This external area is not covered.
  • The type of flooring in this area is stone/concrete paving.
  • The following types of seating can be found in this area; wooden benches and metal benches.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is step free access in this area.
  • Comments View
    • Gwent Square is the main central square located in the centre of the shopping mall. Gwent Square is approached from North Walk, The Parade, South Walk and The Mall.

External Area(s) (The Mall)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • This external area is partially covered.
  • The type of flooring in this area is stone/concrete paving.
  • The following types of seating can be found in this area; stone seating.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is step free access in this area.

External Area(s) (The Arcade)

  • Digital wayfinders are not available.
  • No wayfinding signage is provided in this area.
  • This external area is partially covered.
  • The type of flooring in this area is stone/concrete paving.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is step free access in this area.

External Area(s) (Monmouth Square)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • This external area is not covered.
  • The type of flooring in this area is stone/concrete paving.
  • The following types of seating can be found in this area; wooden benches and metal benches.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is step free access in this area.

Internal Area(s) (Llewelyn Walk)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • The type of flooring in this area is marble tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Background music is not played in this area.
  • There is step free access in this area.

Guest Services Counter (Llywelyn Walk)

  • The counter is located along Llywelyn Walk.
  • There is step-free access to the counter, via lift.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 114cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is not a digital wayfinding touchscreen at the counter.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is tiles.
  • There is not a waiting area close to the counter.

External Area(s) (Monmouth Walk)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • This external area is partially covered.
  • The type of flooring in this area is stone/concrete paving.
  • The following types of seating can be found in this area; wooden benches and metal benches.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is step free access in this area.
  • When proceeding on to Monmouth Walk from Llewelyn Walk there is a slight slope leading onto Monmouth square.
    The flooring surface changes from marble surfaces to block paving.
    Wheelchair users need to bear to the right to avoid the steps.
    There are 4, 18cm high steps with handrails on both sides.
    The ramp/slope bypasses the steps.

External Area(s) (South Walk)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • This external area is covered.
  • The type of flooring in this area is stone/concrete paving.
  • The following types of seating can be found in this area; metal benches.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is step free access in this area.

Level Change (The Parade)

  • There is a/are step(s) located to the side of The Parade lift.
  • The step(s) is/are used to access the lower level of the General Rees Car Park and the upper level of The Parade.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.

Lift (The Parade)

  • There is a lift for public use.
  • The lift is located to the right of the access point stairs.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 22m (24yd 2in) from the nearest Blue Badge bay.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are car park lower and upper levels and The Parade upper level.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 210cm (3ft 7in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Approach (The Parade)

  • The surface of the approach is tarmac and block paving.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 120cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

Access Point (The Parade)

  • This information is for the access point located on the upper ground floor, in General Reese Car Park.
  • This access point gives access to The Parade and Gwent Square.
  • The access point is clearly signed.
  • This access point sign says 'The Parade'.
  • There is ramped/sloped access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.
  • The ramp/slope is located on the path leading to the access point.
  • The gradient of the ramp/slope is slight.

External Area(s) (The Parade Low Level)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • This external area is covered.
  • The type of flooring in this area is stone/concrete paving.
  • The following types of seating can be found in this area; wooden benches.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is step free access in this area.

Level Change (The Parade Upper Level)

  • There is a/are step(s) located in The Parade shopping area.
  • The step(s) is/are used to access the upper level of The Parade shops.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.

External Area(s) (The Parade Upper Level)

  • Digital wayfinders are not available.
  • This external area is partially covered.
  • The type of flooring in this area is stone/concrete paving.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is step free access in this area.
  • Access to the upper level shopping area for wheelchair users is via the General Rees Car Park lift.

Related Access Guides (Toilet Facilities)

Related Access Guides (General Information)